Return and exchange policy
We hope you love what you ordered. But in case you don’t – we’ll send you a new product or issue a quick refund. You have up to 30 days to return items purchased at Sky Hookah Distribution.
All merchandise must be unused, and in the same condition it was received, including original packaging; otherwise, it will not be accepted. No international return on tobacco products.
Once we receive your return product, we will process a refund for the amount paid for the returned item back to the original method of payment. It may take up to 10 business days to post the refund to your account.
Please contact us at firstname.lastname@example.org in order to process your return. Our team will respond within 24 – 48 hours with further instructions.
Customers are responsible for:
– Return shipping cost
– 15% restocking fee
Contact us within 48 hours to report any damaged or missing items, otherwise your return will not be processed.